243
Fashion Jobs
L'OREAL GROUP
Head of Advocacy & Influence - l’Oréal Dermatological Beauty - Copenhagen
Permanent · COPENHAGEN
ESTÉE LAUDER COMPANIES
District Manager (Funen/Jutland)
Permanent · AARHUS
ESTÉE LAUDER COMPANIES
Handelselev Med Speciale i Digital Handel - E-Commerce
Permanent · COPENHAGEN
ZIZZI
Online Buyer Til Fashion
Permanent · BILLUND
SAMSOE
Logistik Koordinator
Permanent · GLOSTRUP
ONLY
Business Controller
Permanent · BRANDE
ONLY
International Sales Manager
Permanent · BRANDE
JACK & JONES
Konstruktører, Jack & Jones og Jjxx
Permanent · BRANDE
BEST SELLER
Environmental Programme Coordinator
Permanent · KØBENHAVN K
BEST SELLER
Product Owner - Data-Driven Solutions & ai
Permanent · AARHUS
SELECTED FEMME/HOMME
Sales Representative
Permanent · BRANDE
L'OREAL GROUP
Key Account Relationship Specialist
Permanent · COPENHAGEN
SAMSOE
Business Controller (Sql And Data Analytics Specialist)
Permanent · COPENHAGEN
ACE & TATE
Optometrist Copenhagen i NY Østergade
Permanent · COPENHAGEN
VERO MODA
Business Controller
Permanent · AARHUS
VERO MODA
Buyer | Curve
Permanent · AARHUS
ONLY
Demand Planner
Permanent · BRANDE
L'OREAL GROUP
Supply Chain Graduate - l’Oréal Luxe Product Division - Copenhagen
Permanent · COPENHAGEN
KERING EYEWEAR
Kering Eyewear - Lindberg Junior Trade Marketing Manager
Permanent · AARHUS
ESPRIT
Area Manager Multilabel Nordic Women
Permanent · COPENHAGEN
ZIZZI
IT Operations Manager
Permanent · BILLUND
TJX EUROPE
Buying Coordinator
Permanent · COPENHAGEN
Published
Feb 5, 2018
Reading time
2 minutes
Download
Download the article
Print
Text size

Matchesfashion links with Rant & Rave for real-time customer feedback

Published
Feb 5, 2018

Matchesfashion.com has announced a new global partnership with customer engagement specialist Rant & Rave intended to gather customer feedback in real-time across various channels.


Matchesfashion



Rant & Rave is a major real-time customer engagement tech specialist with Matchesfashion set to use the 'Rant & Rave for Salesforce' product globally. 

It moves the luxury e-tailer away from needing to gather survey-led feedback and should “place the customer at the centre of its journey, allowing the brand to understand what its customers really think about its experience, and how to improve it.”

And finding out what customers think is both increasingly important and increasingly difficult. Matchesfashion currently delivers to 176 countries, which makes reaching its wide customer base via surveys no easy task. Yet in a world where rivals such as Yoox Net-A-Porter and Farfetch are expanding fast and investing heavily in growth, it’s a task that has to be faced and the business can’t afford to fall behind.
 
“Our partnership with Rant & Rave will enable us to understand what customers really think about their experience with our brand and shape it accordingly,” Ines Lareo, Matchesfashion’s Customer Experience Director, said. “Listening to customers goes beyond just running surveys, it’s about capturing the most important part – their sentiments and feelings.” 

As mentioned, previously the retailer captured customer feedback via a single delayed multi-question survey “which meant that feedback volumes were low and the insights gathered [were] limited.”

The new system will allow for multi-channel feedback via email, SMS, website and mobile app, “capturing customers’ emotion in their own words and native language, at the key moments of their journeys that matter most to them.”

Copyright © 2024 FashionNetwork.com All rights reserved.