HBC appoints Stephen Gold as chief technology officer

By

Jennifer Braun

Published
Jun 4, 2018

HBC has appointed Stephen J. Gold as Chief Technology and Digital Operations Officer. 

The company said Gold will be responsible for leading the technology and digital strategy for HBC, with a focus on aligning the end-to-end customer experience through data and digital innovation across the company and HBC’s banners in North America. 
 
Moreover, the appointment will allow HBC to align its digital operations and technical teams under one centre of excellence, which Gold will oversee. 

He will succeed Janet Schalk, who is leaving the Company on August 1, 2018. Gold’s appointment is effective immediately.
 
“Steve is a seasoned technology and digital leader, who has a deep understanding of the retail market and has a proven track record of delivering large-scale technology initiatives that positively impact business outcomes,” said Helena Foulkes, CEO of HBC, in a news statement.
 
“Steve is attuned to the customer-centric approach we are driving across all our business touchpoints, and his ability to blend technical complexities with consumer-friendly solutions furthers our commitment to seamless experiences for our customers.”
 
Prior to joining HBC, Gold held a similar role at CVS Health, where he was responsible for all aspects of enterprise-wide technology including running CVS’s digital business unit.
 
“The way customers shop and engage with retailers is constantly evolving and we must have technology solutions that can deliver unique omni-channel experiences to exceed customer expectations. I am excited to join the HBC team and look forward to enhancing the company's digital and technological capabilities to drive business performance,” added Gold.